Customer Survey

Please help us, to help you.

Personal Details  
Forename
Surname
Job Role
Organisation Type
Department
Satisfaction Questions  
Which of the following areas would you say
is the 'most important' in influencing your overall
satisfaction with a leaflet label or Case Report Form supplier?
Customer Service
Field/Sales representation
Technical expertise
Ease of doing business with a company
Other
Which of the following would you say is 'least important'?
Customer Service
Field/Sales representation
Technical expertise
Ease of doing business with a company
Other
What are the elements that are most important in providing...  
... outstanding field/sales representation
... outstanding technical expertise?
... ease of doing business with a company?
... outstanding customer services?
When purchasing leaflet labels or Case Reports Forms,
do you have to select from a
'preferred suppliers' list?		 YES
NO
When purchasing leaflet labels or Case Reports Forms,
what are your criteria for selecting a new supplier?
 
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